Customer satisfaction and service quality

Thanks to our comprehensive services, you can hit the road without a care. In the Dialogue Reception, we’ll take you through a Vehicle Check – you decide what needs to be done.

A VW service employee changes a brake disc of a yellow Volkswagen

Genuine Service

Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. In the event of repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made. So your journey is care-free and comfortable.

A VW service employee measures the tyre tread depth on a VW vehicle

Statutory audit and inspection

So your Volkswagen is always ready to roll, we’ll check to ensure flawless operational and functional safety. Find everything you need to know about inspections, maintenance and services here.

Go to Statutory audit and inspection

A woman and a VW service employee in a workshop discuss the offer during the Dialogue Reception of her VW car

Quick and free of charge

Live and transparent: During the Dialogue Reception, we’ll carry out a visual check of your Volkswagen together – from the brakes to the engine. We’ll advise you and inform you of the estimated costs. You decide what will be done.