Volkswagen Connectivity Services
Volkswagen Connectivity Services
Volkswagen Connectivity Services

Welcome to
Volkswagen Connectivity Services

  1. Connectivity

This is an offer by Volkswagen AG, Germany.

 What is Connectivity?

Volkswagen's connectivity services bring digitalisation into your Volkswagen and offer you more comfort, safety and entertainment. Connect your vehicle to the Internet to get real-time traffic information, reminders for your next service interval, streaming and Internet radio or rapid assistance in the event of a breakdown. 

Please note that availability and prerequisites for individual functions depend on the service selected.

We Connect and We Connect Start

The next generation of mobile online services. You are always online if you want to be in all We Connect-ready 1 vehicles, such as the new Golf, Passat, T-Roc Cabriolet and many other new Volkswagen vehicles from model year 2021. And with We Connect Start2, you’ve got the right connection with your ID. model, too. Thanks to the permanently installed eSIM card, your Volkswagen is ready to go online from the outset.

Car-Net

With Car-Net mobile online services, you arrive at your destination quicker and stay informed. Real-time traffic information, available parking spaces and filling station prices, all integrated into the navigation system with Car-Net ‘Guide & Inform’.
Your smartphone as a remote control, with Car-Net ‘Security & Service’, you can lock and unlock doors and the luggage compartment with ease using the We Connect app.3

App-Connect

Expand your cpckpit - App Connect puts your chosen smartphone apps on your infotainment system’s touchscreen: Apple CarPlay™, Android Auto™ from Google and MirrorLink® - all three innovative technologies are available and offer additional useful and entertaining functions. 4

Which services are available to you?

Is your Volkswagen equipped with We Connect or Car-Net? Or can it be retrofitted with We Connect Go? Here is a first look, with no obligations, at which mobile online services are available in the vehicle of your choice. 

Your next steps

Disclaimer by UNICARS LTD
1.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.portal.volkswagen-we.com and use the services for the full duration of the agreed free period.The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the ‘Streaming & Internet’ services and individual Volkswagen AG in-car apps. For the use of the ‘Streaming & Internet’ services, individual in-car apps and the Wi-Fi hotspot, data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within the EU. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app.  The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on the vehicle and equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more information at www.portal.volkswagen-we.com and from your Volkswagen partner. For information on mobile phone charges, please consult your mobile phone provider.
2.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect Start with your username and password. A separate We Connect Start contract must also be concluded online with Volkswagen AG. Following vehicle handover, you have 90 days to register the vehicle with the We Connect ID. app and use the We Connect Start services for the full duration of the agreed free period.The use of We Connect Start mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe under network coverage. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect ID. app.  The availability of the individual services described in the packages may differ between countries. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
3.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To be able to use the services for the full term, you have 90 days after delivery of the vehicle to register it under portal.volkswagen-we.com. If the customer registers at a later date, the duration of the free period will be reduced accordingly. The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. In addition, you need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the ‘Business’ mobile phone interface option in combination with the Discover Pro navigation system. The optional CarStick LTE can also be used in conjunction with the Discover Media navigation system to produce an Internet connection for your navigation device and a Wi-Fi hotspot in the vehicle. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the Car-Net services may differ depending on where you live. The services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more details on Car-Net at portal.volkswagen-we.com and your Volkswagen dealership; for information on mobile data charges, please consult your mobile data provider.
4.
Only available in conjunction with the Composition, Composition Colour, Composition Media and Ready 2 Discover radios or Discover Media and Discover Pro navigation systems. App-Connect includes MirrorLink®, Apple CarPlay™ and Android Auto™ technologies. In this context, please also be aware that some apps are not offered for all three technologies and the availability of these technologies can vary from country to country. Information on the compatibility of smartphones can be found for Apple CarPlay™ at https://www.apple.com/ios/carplay/, for Android Auto™ at https://www.android.com/intl/en/auto/ and for MirrorLink® at https://mirrorlink.com/. 
*) The information, pictures, colours and specifications contained within Volkswagen.com.cy are presented as a general guide to the products and accessories offered by Unicars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, Unicars Ltd. does not accept liability for damages of any kind resulting from the access or use of this site and its contents.

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