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Volkswagen provides information: our customer information

Important customer information

Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.

Recycling

Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

Go to Recycling

Customer Service

Do you have any questions on the current situation at Volkswagen or the status of your vehicle?

Go to Customer Service

How to deal with an emergency – our rescue data

In the event of an accident, quick and above all precise action is needed. With the aid of our rescue data sheets, you’ll learn how to deal properly with serious situations – so you can protect not only yourself, but also everyone else involved in the accident. Plus, the respective documents can be easily downloaded from our model overview.

Learn more

Takata airbag recall campaign

The global recall campaigns caused by a risk of fatal injury resulting from defective Takata airbags also affect Volkswagen models.

You can find more information here and check whether your vehicle is affected