Volkswagen provides information: our customer information
Important customer information
Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns and everything else that is important for you and your Volkswagen.
Recycling
Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.
Customer Service
Do you have any questions on the current situation at Volkswagen or the status of your vehicle?
Takata airbag recall campaign
The global recall campaigns caused by a risk of fatal injury resulting from defective Takata airbags also affect Volkswagen models.