Help for Apps and digital services

Here you will find answers to questions about mobility services, connectivity and topics such as charging and wallboxes.

The vehicle interior of a VW ID.5, the smartphone is connected to the VW e-vehicle

How can we help you?

Do you have questions on our We Services such as Car‑Net, We Connect or We Connect Go? Simply enter your questions in the search field – our FAQs provide answers to a range of common questions. If your question is not covered, you can reach us at any time by phone or email.

Enter your question here

A man is leaning against his VW ID.4 and looks at his smartphone

Apps and other services

Do you have any questions or feedback about our digital services or apps? Then please contact us using our contact form.

Place request

Free hotline apps and digital services

How to reach us:

0800-279 750 8

If your phone provider does not support this number, please call +44 (0) 1908 813 700. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.

We are there for you. 24 hours a day. Seven days a week.

A woman with a smartphone in her hand is leaning against her grey VW ID.3

Do you have questions on Charging and Wall Boxes?

A woman charges her VW ID. model at the home charging station

We are available all across Europe, 24 hours a day, 365 days a year, and in all European languages. You can reach us at Contactform or on the European freephone number.

Place request

Free Hotline Charging and Wallbox

How to reach us:

00800-IDDIRECT
00800-43347328

If your phone provider does not support this number, please call +49 5361 3790510. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.