A young woman checks her smartphone for the latest ID. software updates.

FAQ ID. software updates

Do you have questions regarding the ID. software updates, the process and installation? Find the answers here.

Questions and answers at a glance

You will find the answers to frequently asked questions on software updates in general, Over-the-Air updates and workshop updates.

A woman checks her smartphone for the latest ID. software updates

FAQ – general

FAQ – Over-the-Air updates

FAQ – Workshop updates

Get in touch with us

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Get in touch with us via phone Monday - Thursday 07:30-16:00 & Friday 07:30-15:30 via our central customer service number 22880044. Our customer service is free of charge for you. You can also contact your Volkswagen Partner directly.